Placing an order with Paspaley is both secure and easy. When within Australia, the USA, UK, Hong Kong, Singapore, Japan, Dubai, Taiwan, Germany, Canada, New Zealand or France simply browse products you are interested in under the Collections or Jewellery menus and click the "Add to Cart" option for your selection. Repeat this process with all the items you would like to purchase. Once you have added your desired items, click on the small shopping bag icon at the top right of your screen. Follow the directions through the checkout process to complete your order. You will be able to review all details of your order before confirming it at the end of the checkout process.

For customers who live elsewhere in the world you can place your order directly through our Personal Shopping team.

Contact Personal Shopping team.

All purchases through the E-Boutique will arrive in the Paspaley signature yellow box with silver satin ribbon. During the Christmas season Paspaley purchases will be gift wrapped in festive gift paper and signature silver ribbon.

It is possible to purchase a gift online for a friend or family member in Australia only. Simply follow the purchase process, once you reach the Delivery step, add a "New Address" and enter the name and address of the gift recipient, then proceed to payment details, enter your payment method, your name and billing address as per normal. Please note that the billing name and address must match the details of the person paying for the purchase. Follow the directions as per normal to finalise your order.

It is possible to personalise your gift with a complimentary message by entering your message in the box located in the shopping bag, prior to finalising your purchase.

Alternatively you may contact the Personal Shopper at any time through the details on our Contact Us page, to complete your sale via phone or email, and add your message.

All prices displayed on Paspaley.com within Australia are shown in Australian dollars and are inclusive of GST.

International orders will be EX TAX and converted and charged for in to your local currency if available.

For all international orders, please bear in mind that you will be responsible for any taxes and/or duties that are imposed by the country of import.

All purchases made through Paspaley.com are shipped within Australia free of charge using E Parcel Express – a service provided by Australia Post. Delivery within Australia is expected within 3 business days of the order being dispatched. Please note that items ordered together may not always be shipped together. If your order requires more than one shipment, you will be notified and tracking numbers will be supplied for the multiple packages. It may be possible to arrange same day/next day and Saturday delivery by request through our Personal Shopper. This service is subject to confirmation and depends on the shipping location, the day and time of your order confirmation. An additional cost will apply.

International purchases are shipped via FedEx, DHL or Brinks, depending on country and parcel value. Orders will generally be dispatched within 4 working days. Shipping takes approximately 1-2 weeks to either the USA, Hong Kong, Singapore or UK, and may be longer for other countries. You are liable for any local taxes, customs or duties applicable in the country of import. We do not accept responsibility for any packages retained for customs inspections and delays caused thereafter.

Shipping charges apply for purchases under AUD$2000 ex GST. Applicable charges will be advised at time of placing order.

Delivery of products outside Australia depends on exactly where you live. Paspaley can dispatch international orders within 4 working days, however we rely on service providers for secure delivery of your purchase. Keep in mind that purchases may also incur delays if held up at customs. Unfortunately this is out of our direct control.

Paspaley will insure jewellery purchased on Paspaley.com up to the point of delivery. Items being returned to Paspaley.com for exchange or refund, repair or servicing will not be insured by Paspaley. Items will only be insured by Paspaley in cases where the item is being returned due to a fault by Paspaley and all guidelines provided by our Personal Shopper have been followed.

To check the status of an order, login to “My Account” with your user name and password. Your order status will be visible under the title “Recent Orders”. If you have any further enquires relating to the status of your order, please contact our Customer Care team.

The tracking number can be found on your shipping confirmation email. To check the status of your Australian shipment, simply click on the link provided (https://auspost.com.au/mypost/track/#/search) and enter your tracking number. Shipments to the USA or UK are sent via FedEx. Shipments sent to countries outside of these regions are handled via third parties and may not be trackable via your shipping confirmation email.

To exchange an item purchased online, please contact our Personal Shopper or visit your nearest Paspaley Boutique. When organising an exchange through our Personal Shopper, items will need to be returned to the provided address as instructed, in a saleable condition within 30 days, accompanied by a sales receipt and all original packaging (including any certificates supplied).

Costs related to return shipments will be at your own expense unless return shipment is due to a fault on behalf of Paspaley. The shipment of your replacement item will be free of charge.

For assistance with your online exchange, please contact our Customer Care team.

To receive a refund for items purchased at Paspaley.com, please contact our Customer Care team. Items for refund need to be returned to the provided address, in a saleable condition within 30 days, accompanied by a sales receipt and all original packaging (including any certificates supplied).

Costs related to return shipments will be at your own expense, unless return shipment is due to a fault on behalf of Paspaley.

Purchases made online through the E-Boutique cannot be refunded in store, unless previously arranged with the Personal Shopper.

For assistance with your online return, please contact our Customer Care team.

An exchange of items purchased online at Paspley.com may be made through any of the Paspaley boutiques located in Australia. The product must be returned to your chosen boutique in a saleable condition within 30 days, accompanied by a sales receipt and all original packaging (including any certificates supplied).

Please note that if the new purchase is greater in value than the item to be exchanged, you will be charged the difference. If the exchanged item is lower in value, you will receive a store credit for the difference. Refunds will not be issued in store for items purchased online.

Merchandise will be accepted for exchange, refund or credit (excluding any shipping charges) only if returned within the country of purchase and in a saleable condition within SEVEN (7) DAYS of purchase and accompanied by the original sales receipt and packaging, unless the item is deemed not of merchantable quality.

Please note some exclusions may apply including bespoke.

All refunds will be issued to the original payment method only and require presentation of original sales receipt and packaging. Credit or charge card purchases will be reduced by any bank fees or commissions. Gift recipients will be entitled to an exchange or non refundable credit only if accompanied by a gift receipt and packaging.

Yes, order online or make a gift purchase in boutique between 21 November and 31 December 2024 and enjoy an extended period for exchanges until 14 January 2025.

If you have forgotten or lost your password click on the My Paspaley link at the top right of your screen and then on the "forgot your password" link in the Member Sign In section. For the security of your account, you will be taken to a new screen, where you will be required to enter your email address as well as a Captcha code. You will then be sent an email with a password reset link. Simply follow the prompts to reset your password.

You may edit your account information at any time by clicking on the My Paspaley link at the top right of your screen. Once you have logged in, you may then edit your details as required.

Signing up for a My Paspaley account gives you access to multiple benefits including:

• Create and access your personalised Wishlist on any device.
• Access your own Personal Shopper for advice.
• Receive personalised event invitations, relative to your tastes.
• Update your personal information at any time.
• Access your purchase history (coming soon).

For information on how your personal details are received and used, please view the Paspaley Privacy Policy.