Frequently Asked Questions
PASPALEY JEWELLERY
With each purchase of Paspaley pearl jewellery, which specifically contains an Australian Pearl, Paspaley provides you with a Certificate of Authenticity to guarantee the provenance and quality of the pearls delivered to you.
Paspaley.com features an extensive range of jewellery online. A more extensive range can be viewed at any of our boutiques.
Paspaley strands are identified by a brilliant cut diamond set seamlessly in the shoulder pearl of each strand. The Paspaley Strand Signature ® subtly and elegantly identifies each Paspaley strand and signifies the ultimate in strand quality. Perfectly hand-matched for colour and expertly balanced in size, with the world’s most refined stringing technique, a prized strand of pearls is the hallmark of Paspaley. Read more in the Strands section of our website.
Wondering how to know your ring size? Visit your nearest Paspaley boutique or local jeweller for an accurate measurement. Alternatively, use our sizing guide to find the correct ring size. Remember, each Paspaley ring is uniquely designed, and size variations may occur between designs.
The Paspaley E-Boutique carries a range of ring sizes. If your ring size is not immediately available we can provide your first ring resize free of charge.
Please note that if you order a ring in a size that is not immediately available, there may be a waiting time of up to 2 weeks for delivery. Paspaley uses the measurement of the inner circumference of a ring to determine its size, but it is our recommendation that you see a professional to be fitted. It is important to note that the size of a ring can vary slightly depending on the particular design you have chosen.
When ordering a Paspaley ring, please bear in mind that we are unable to exchange or provide a refund for a ring that has been altered from its original size. If you find that you have ordered the wrong size, in most cases it is possible to have your ring resized a second time at a cost.
Our boutiques do carry different pieces and, in some cases, a specific design will only be carried in one or a few boutiques, rather than all. It is not always possible to produce multiple quantities of certain pieces. This is due to the nature of the Paspaley business, the rarity and difficulty in sourcing multiple pearls of the same type and quality, and the quality of our craftsmanship, with all pearls being hand-set in Australia.
If you see a specific piece online which you would like to view in one of our boutiques, please contact the Personal Shopping team who can further assist.
My Paspaley members can log in to their account and book an appointment with their chosen boutique through viewing products on their Wishlist, or through the Book An Appointment function in your profile.
PEARL JEWELLERY CARE
All Paspaley purchases come with pearl care instructions and a chamois for cleaning. As a guide, you can follow these tips:
Wait until after applying makeup, perfume and hair products to put on your jewellery. Some chemicals may harm pearls.
Wipe your pearl jewellery with the Paspaley pearl chamois provided before putting away.
Store your pearl jewellery wrapped in a soft cloth to protect it from rubbing against harder gems or abrasive objects.
Occasionally clean your pearls gently with a cloth dipped in warm water or in mild soapy water. Rinse the cloth in fresh water and wipe pearls clean. Dry with a soft cloth.
Strands will require restringing from time to time, depending on how often they are worn. It is advisable to seek guidance annually on restringing.
To organise a repair or restringing of items purchased online please contact our Personal Shopper, who will assist you with this process. For repairs or restringing of items purchased in-store, please contact your nearest Paspaley boutique. Unless otherwise stated, the standard time frame for a Paspaley repair or restring is 6-8 weeks from receipt of the item.
PASPALEY PEARLS
Paspaley pearls are born from the elusive Pinctada Maxima oyster, known for producing the finest Australian South Sea pearls. Paspaley pearls are cultivated through a respectful partnership with nature in the remote and nutrient-rich waters of the Northern Kimberley coast of Australia, a World Heritage marine park. Paspaley takes pride in the quality and rarity of our pearls by providing a certificate of Authenticity that guarantees they are untreated and of natural colour and origin.
A pearl is a natural gem created by a living organism. When a foreign object is introduced into a mussel or oyster the animal coats the irritant with a substance called nacre, the same material with which it builds its shell. Layers of nacre build up to make a pearl.
Our Australian South Sea pearls, cultivated from the rare giant Pinctada maxima oyster, are formed from the thickest nacre and exhibit a lustre, colour, and size that is exceptional. Paspaley master graders select only the finest pearls of the harvest for Paspaley jewellery designs.
Lustre, Complexion, Shape, Size, Colour.
A Pinctada Maxima oyster can take two to three years to cultivate a single pearl. Discovering the ideal match can demand years of dedication from Paspaley master graders.
Annually from May to September.
It's exceedingly rare to find a pearl boasting a flawlessly smooth surface. Birthmarks and slight complexion variations are naturally occurring features of pearls, which are unique as the only gem produced by living organisms.
The durability of all pearls cannot be described as if all pearls are homogenous; e.g. untreated pearls are much more durable than treated pearls (treatments are processes such as dyeing, bleaching and enhancing lustre by chemical treatment).
Akoya pearls are generally the most fragile and least durable of all cultured pearls due to their thin coatings of nacre. Akoya pearls are also almost always treated in some way. As a point of reference, an Akoya is deemed to be good quality if its nacre is 0.15mm thick. Good quality Australian South Sea pearls have on average at least 2mm of nacre. The natural pearl nacre of Australian South Sea pearls will respond well to body oils, etc. Being made primarily of calcium carbonate, it is softer than diamonds and will react adversely to acids which destroy calcium carbonate – as would our teeth.
The world’s jewellery market is dominated by gold, silver, and diamonds, with pearls representing only 2% in value of total jewellery sales. Cultured Australian South Sea pearls account for just 1% in volume of the global production of all cultured pearls, yet they account for nearly a third of the value. This obvious preference for quality has increased the demand for high quality pearls worldwide, thus pearls of a certain quality will remain scarce, as increases in production take years in lead times, and quantities cannot be easily or cheaply increased by alternative sources.
Only Nature can decide what shape and colour a pearl will be. While the small nucleus or seed implanted in a pearl oyster is round in shape, due to the thickness of the South Sea oysters’ nacre, the pearls emerge in a wide range of shapes. Symmetry is rare in nature, and therefore round shapes are the most highly valued.
See The Five Virtues for an explanation of the variety of Australian South Sea pearl shapes available.
'Keshi' is a Japanese term which relates to 'small' pearls. They can have a solid nucleus (such as a grain of sand), a soft nucleus (such as a small piece of organic material), or a hollow centre, but never an implanted nucleus. As they are impossible to differentiate by eye, all keshi pearls are classified as cultured, unless they are examined by x-ray and accompanied by a certificate from a reputable gemmological laboratory. They generally range in size from 2–10 millimetres and remain quite rare.
The colour of South Sea cultured pearls is determined only by nature and can be any of the colours of the mother-of-pearl oyster in which it forms. The finest Australian South Sea pearl oysters can display a magnificent array of all the colours of the rainbow, and as such, Australian South Sea cultured pearls are found in a myriad of colours from golds though to silvers and, of course, white. Pearls may also have many different coloured overtones, which sometimes combine with a translucent lustre to produce the effect known as orient.