Shopping With Paspaley

Shopping on Paspaley.com is both secure and easy.

Browse the website and add the product/s you are interested in and click ‘Add to Cart’.

Follow the directions through the checkout process to complete your order. You will be able to review all details of your order before confirming it at the end of the checkout process.

For products listed as ‘Make an Enquiry’, please contact our Personal Shopper here.

Yes, we are delighted to offer our clients the option to purchase a range of Paspaley pieces securely over the phone.

Please contact our Personal Shopper here.

Our Personal Shoppers are here to assist Monday-Friday (excluding public holidays) 9am-5.30pm via email, phone, We Chat or Little Red Book.

We are happy to assist with pearl selection, Strand sourcing, gifting and styling advice.

You may place your order on Paspaley.com in your preferred currency.

We accept the following payment methods:

• All major credit cards: MasterCard, Visa, American Express, Union Pay
• PayPal
• Apple Pay and Google Pay
• WeChat Pay and Ali Pay

Our Express Checkout accepts Apple Pay, Google Pay and PayPal.

To arrange a Direct Deposit for your purchase, please contact our Personal Shopper here.

You can pay in four instalments using the PayPal payment method, up to a limit of $2,000 AUD.

We currently do not offer AfterPay.

To discuss alternative payments options for purchases over $2,000 AUD such as layby, please contact our Personal Shopper here.

Yes. If your region is outside of Australia, all prices will be displayed in your local currency, and exclude the Goods & Services tax.

If purchasing in Australia, all prices displayed include GST.
If your region is outside of Australia, all prices will be displayed excluding the Goods & Services tax.
International travellers may be eligible to claim a Tax Refund if shopping in Australia and departing the country. For more information about the TRS please see here.

Yes. When placing your order enter your details in the billing information and the gift recipient’s details in the shipping information.

All orders are shipped with a Gift Invoice.

Personalise your gift with an accompanying message.

Select ‘View My Shopping Bag’ and add your gift message in the box at the bottom of the page.

Paspaley accepts all walk-in clients without any prior appointment, however, if you would prefer to arrange an appointment please contact the boutique with your preferred day, time and a brief outline of the purpose of your visit.

A list of our boutique locations and contact details can be found here.

We accept the following payment methods:

• All major credit cards: MasterCard, Visa, American Express, Union Pay
• AliPay & WeChat Pay

To arrange a Direct Deposit for your purchase, please speak with our dedicated Sales Associates.

To discuss alternative payments options such as layby, please speak with our Sales Associates.

To discuss bespoke creations, we invite you to visit your nearest boutique and our Sales Associates will happily assist.

No. Due to the delicate nature of Paspaley Pearls we are unable to remodel your existing jewellery. 

We are unable to sell our Lavalier nets or pearls individually without a prior purchase from this collection. For further information, please contact our Personal Shopper here.

We are unable to sell our Pearls My Way hooks or pearls individually without a prior purchase from this collection. For further information, please contact our Personal Shopper here.

Yes, Paspaley Gift Cards are available to purchase at all of our boutiques.

To purchase a Gift Card online please contact our Personal Shopper here.

You may elect any value of your choice.

Yes, to redeem your Gift Card online, please contact our Personal Shopper here.

Paspaley Gift Cards are valid for 3 years.

All Paspaley purchases* are packaged in our signature Yellow Box, with their accompanying Certificate of Authenticity and care guide.

Your order will be gift wrapped with our silver satin ribbon and a shopping bag included.

*Excludes Kimberley Bracelets, Silk Bracelets & Necklaces and Mother of Pearl Shells.

Personalise your gift with an accompanying message.

Select ‘View My Shopping Bag’ and add your gift message in the box at the bottom of the page.

Paspaley Yellow Boxes are created for the product they contain. Each product has one accompanying Yellow Box and are not available for individual purchase or replacement.

Creating a My Paspaley account gives you access to multiple benefits including:

• Create and access your personalised Wishlist on any device.
• Access your own Personal Shopper for advice.
• Receive personalised event invitations, relative to your tastes.
• Update your personal information at any time.
• Access your purchase history (coming soon).

If you have forgotten your password, please click on the log-in section in the upper right hand corner of the website and click on “Forgot your password?” You will receive an email with further instructions.

Please check your inbox and click on the link provided in the email to reset your password.

If you continue to have difficulties accessing your account, please contact Customer Care here.

Log in to your My Paspaley account in the top right-hand corner, update your details and click ‘Update Account’.

To update your address, under ‘Primary Address’ click ‘Manage’. From there you can edit or add an address and click ‘Save Address’.

You may select to unsubscribe from receiving marketing material at the bottom of any marketing correspondence.

Alternatively, please contact Customer Care here to request to be unsubscribed.

Please contact Customer Care here to permanently delete your account.

Shop with secure payment options including Apple Pay and Google Pay.

You can view our Privacy Policy here.

US clients can view our Privacy Policy here.